I'm 29 years old,
from VA,US.


TECHNICAL SKILLS:
I have supported Unixware 2.x , DOS, Windows 3.x, Windows 95, Windows 98, Windows NT Server & Workstation, Novell NetWare 3.12 & 4.11, AS/400, TPX, Extra, Telnet, Rumba, CMS, CDR and Conversants.

SOFTWARE SKILLS:
I worked with MS Office, Lotus 1-2-3, cc:Mail, Lotus Notes 4.5, Microsoft Exchange, Microsoft Outlook 5.x, Netscape Navigator, Internet Explorer, Vantive, Scopus and Expert Advisor.

EXPERIENCE:

9/98 -Present UNITED PARCEL SERVICE NEWPORT NEWS, VA
CONSULTANT/NETWORK SUPPORT
Daily routines consisted of supporting: AS/400, NT 4.0 servers, Netware 3.x and 4.11, Unixware 2.x., Microsoft Outlook 5.x, print servers, CMS, performing morning startups, file backups and disk management. Job duties consisted of LAN Administration on Windows NT and Netware 3.x & 4.x , (phone login Ids, assigning phone rights on a Unixware Conversant, verifying digital/analog lines are inserv, and verifying status of all circuit cards), installations and troubleshooting: Windows NT workstation 4.0, Novell Netware 3.12 & 4.11,
Windows 95, TCP\IP, Lotus Notes Administration and setup (notes.ini), MS Exchange, Netscape, Internet Explorer and desktop printers. I have performed network configuration and client setup with a basic working knowledge of network operating systems, protocols, and HTML, help desk support using Expert Advisor as a PTS, composed technical manuals, troubleshooting mainframe issues on both TPX and Extra, hardware installations, x-connects, and ghosting.

4/98 - 6/98 TRANSACTION INFORMATION SYSTEMS NYC
CHASE MANHATTAN BANK / CONSULTANT
Job duties included troubleshooting financial applications, TCP\IP, MS Office, Windows 95, NT 4.0 & Netware 4.11, Lan Administration, network installations, network configuration\client setup and also provided help desk support using Vantive.

9/97 - 4/98 ENTEX - MEMORIAL SLOAN- KETTERING HOSPITAL NYC
CONSULTANT/HELP DESK
Responsibilities included help desk support, network configuration/client setup, troubleshooting Windows 95, 3.x, MSOffice, Windows NT 4.0 Workstation, Novell Netware 4.11, Lan Administration, Lotus Notes, cc:mail, installations of Netware 4.11, Windows NT 4.0, software and network connectivity.




12/91 - 7/97 FREELANCE COURT REPORTER NYC
Job duties included taking down depositions along with transcribing and proofreading the information using C.A.T. and Xscribe Systems; I also used Windows 3.x for transcription purposes.

12/88 - 1/90 NEW YORK CITY TRANSIT POLICE NYC
ADMINISTRATIVE ASSISTANT
Daily work consisted of assisting active and retired Transit Police Officers and widows with benefits and provided secretarial support to the Chairman and Treasurer of the Funds Board.

9/86 - 9/88 SMITH BARNEY NYC
NEW ACCOUNTS CONTROL COORDINATOR
Job duties consisted of data entry, extensive research for the Compliance Department, processed commission approvals and provided customer service to all of the branches.

Education:

3/97 -12/97 COMPUTER CAREER CENTER HEMPSTEAD, NY GPA : 4.0
LAN SPECIALIST - date of graduation 12/98.
Over 900 hours of extensive hands on training; MCP in progress.

5/95 - 6/96 TRI BUSINESS CARLE PLACE, NY
BUSINESS CERTIFICATE
Completed courses in all aspects of Bookkeeping. I worked on Windows 95
(MS Office) and Accounting Software (Peachtree, DacEasy).

9/89 - 3/92 STENOTYPE ACADEMY NEW YORK, NY
A.O.S DEGREE GPA : 4.0
Successfully completed courses in Medical and Legal Terminology, Writing, English, Computers (Xscribe, C.A.T., Windows 3.x, DOS), Courtroom Procedures and Shorthand (225 W.P.M.)